I contacted HP to get some help. Yanky (strange name!) gave me 5 different things to do and told me I could print out the instructions. All well and good, except for one thing - the computer didn't recognize the printer. I finally got the instructions loaded onto a flash drive, put them in Dom's computer and printed them. After about 2 hours to get all this done, it made no difference.
One thing I did notice was that my virus protection program kept telling me that it was not turned on. I'd turn it on, and it would turn itself off again. I downloaded another copy of the program and finally got it to load - and all of a sudden the computer started working again. Faster, but still with a few little burps. I decided that I was not going to turn it off again, as it still was hard to get it to boot up.
I kept it on all night, running a virus scan. Finished this morning and it showed the computer was clean. And it's running great right now. Fingers and toes are still crossed. I'm not sure what caused the problem and I don't know if it's really fixed for good. Thank goodness the computer is under warranty. If there's any more problem, it's going into the computer hospital until it's well again!
4 comments:
I'm so impressed that you knew how to investigate the problem with your computer. I wouldn't know where to start, except to call my son. I've been browsing through your book reviews, looking for something to suggest for my book club next month. I loved reading Cashelmara years ago.
Computers can't live with and can't live without them!! Glad your computer is working better today Lynne.
I'm impressed too that you knew what to do and got it running good again! My hp laptop won't recognize the wireless printer, so I can't print and I'm not sure what to do!
From time to time I lose my internet connection, then I have to unplug my modem, wireless router, turn off my computer, then reconnect and turn everything on again. That usually fixes it. Last Thursday morning that happened several times. I had to go away for a few hours and when I returned home my computer had turned itself off and absolutely would not restart. It didn't even try. I felt heart sick, because it certainly is not under warranty anymore. I kept trying to turn it on every half hour or so. After a few hours I was very pleasantly surprised when, lo and behold, it turned on! No problems since. How weird is that?
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